Create continuous interactions across your platform whenever you’re away.Automatic reply messages make this a reality and create a better bond with your customers. Tackle the most important part of customer service – prompt response.Automatic reply messages help your business to: The Importance of Automatic Reply MessagesĪutomatic reply messages improve your customer service by providing prompt responses to your customer inquiries. In most cases, it doesn’t solve the customer’s problem, but it gives them the information on what to do next, or when you will be available to handle their inquiry. An automatic reply message could tell your customer if you’re out of the office, out on vacation, on holiday, or will be back in the office in a couple of hours.Īutomatic reply messages keep your customers engaged with the information they need at that particular time. An automatic reply message is there to explain to your customer why you’re not there. Automatic reply messages are messages that are set as responses to communicate with customers across different platforms.
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